Five years at the point where clients meet the teams who serve them. First in corporate banking at HDFC Bank. Now in construction at Skyview Scaffolding, Melbourne. Different industries, same promise: say what will happen, then make it happen.
Every figure here comes from Heman's employment record.
From today in Melbourne back to where it began in corporate banking. Keep scrolling to move through each role.
Skyview Scaffolding · Melbourne
CurrentApr 2025 – present
HDFC Bank · India
Corporate, agribusiness and SME portfolio
HDFC Bank · India
Where the client work began
Strengths built in banking and now used every day in construction. Select one to read more.
Managed a portfolio of corporate, agribusiness and SME clients at HDFC Bank. Today, the first point of contact for builders, contractors and site managers at Skyview.
Keeps credit, legal, risk and operations teams, or estimators and site crews, moving toward the same date.
Internal audits, KYC, regulatory compliance, and now scaffold handover and inspection paperwork. A 100% audit compliance rate on tenancy and management service agreements.
Credit documentation, hire agreements, variations and off-hires, all kept complete and on record.
Workflow changes in 2024 cut contract turnaround time by 25%.
Credit notes, financial summaries, MIS and management reports, backed by a master's degree in computer science.
Calm, quick handling of escalations that protects the relationship and prevents a repeat.
Most of my working life has been spent in the middle, and I've learned to like it there.
At HDFC Bank I sat between corporate clients and the teams who approved, documented and checked their facilities. Each team had its own priorities. The client usually had one question: when? My job was to answer honestly and then make that answer come true.
In April 2025 I joined Skyview Scaffolding in Melbourne as Customer Relations Officer. The industry could hardly be more different, but the work is surprisingly familiar. A builder needs scaffold up on a set date, the crew needs a clear scope, and the paperwork has to be right before anyone climbs. I make sure those three things line up.
What carries across is simple. Answer quickly. Write things down. Fix the process, not only the problem in front of you. If your team needs someone who can hold the middle together, I'd like to hear from you.
Heman KumarMelbourne, 2026
Notes on client relations, corporate services and doing the basics well.
Hiring for client relations, corporate services or operations in Melbourne? Email is the best way to reach Heman.